![]() if using a headset, check to see that it is connected.Open the JPay app and queue up your videogram, but don’t click play yet. Download the JPay App Access select JPay services on your smartphone. check to see that your speakers are connected. Go to Settings > Control Center > Customize Controls.check to see that your audio system is not muted.If the audio is not working for your video session, do one of the following: JPay Electronic Messaging The Minnesota Department of Corrections partners. check to see that your camera is connected. Visit JPay s Help Guide for information about registering billing managing.If the video is not working for your video session, try the following: If the test indicates that your setup is fine, and you can see moving images and hear audio in the testing frame, try to connect to your video session again. ![]() The retest will tell you if your equipment is set up improperly or is not in good working order. If you receive an error message that says your microphone and camera were not detected, make sure the devices are securely plugged into your computer and try to test your equipment again. When you connect to a video session, the Video Connect system makes sure your audio and video devices are connected and properly configured. Under certain conditions, you may extend the call by clicking Extend Call.You may experience some difficulties during your video session.You may quit the call early by clicking Quit, however, you will be charged for the full 30-minute call.Your session will begin when both of you are connected. When the incarcerated individual joins, a larger video window will appear showing the video feed coming from the device at the facility.A banner will appear briefly as the video client starts up.Īfter which you will see your camera’s video image in a small window.On the Video Sessions page, click Start Video Session Now! in the video session box of the session you want to join.On the JPay home page, click Video Connect on the navigation menu After which you will see your camera’s video image in a small window. Different correctional facilities offer different session rates. To use the service, you must first schedule a session and have it approved by your loved one's facility, a process that is made simple with a convenient caledar function on. Make sure you are logged in to use the JPay services. To join a video session On the JPay home page, click Video Connect on the navigation menu, On the Video Sessions page, click Start Video Session Now in the video session box of the session you want to join A banner will appear briefly as the video client starts up. Video Connect offers you the opportunity to connect with your incarcerated loved one in real time. ![]() ![]() Both you and the inmate/offender should join the JPay Video Connect at the appointed time. Click here to learn about testing your webcam. The length of a video visitation is approximately 15 minutes that costs 3.50. Through this virtual way, the inmates will be able to talk face-to-face with their families from the comfort of your home using your personal computer. After scheduling your JPay Video Connect you should test your webcam. Video Visitation is one of the multimedia features that the inmates can use on JPay. As part of that mission, JPay built a technology-driven education program called JPays Lantern. On the JPay Video Connect page, in the JPay Video Connect box you want to delete, click Delete. On the JPay home page, in the Inmate/Offender list, select the inmate/offender you want. JPay is committed to helping educate and rehabilitate incarcerated individuals in an effort to reduce recidivism. Make sure you have selected the correct inmate/offender for the service you want. ![]() To know what services a facility allows go to the Availability and Pricing page and search for the facility you want. Not all services are available for all facilities. On the day of the video session both you and the incarcerated individual should join the video session at the appointed time. ![]()
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